The Pakistani Spectator

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V-fone Cheating Customers

By Guest Blogger • Aug 29th, 2009 • Category: Technology • 3 Comments

My article is in respect of the three new post paid packages announced namely, standard, Value and Premium. Earlier I had the view that these packages are developed and announced after much thought, research and brain storming but the vfone post paid packages deny my understanding. In the ensuing paragraphs I will highlight the short comings of the packages of V-fone.

Now lets compare the Standard Package of V-fone Post Paid with V-Fone Family:

Description Postpaid Standard Prepaid - Family
V-fone to V-fone Rs. 2.00 / 3 minute Free
PTCL Landline Rs. 2.00 / 3 minute Rs. 2.00 / 3 minute
Other WLL Landline Rs. 2.00 / 3 minute Rs. 2.00 / minute
Mobile Rs. 2.50 / minute Rs. 2.00 / minute
SMS Rs. 0.25 / SMS Rs. 0.25 / SMS
Internet Rs. 2.00 / 20 minute Rs. 2.00 / 20 minute
Line Rent Rs. 174 / month Rs. 150 / month (Rs. 5 per day)
Security Rs. 1,000 None

Now lets compare the Standard Package of V-fone Post Paid with add-ons that are offered in Value Package free of cost:

Description Postpaid Standard Postpaid Value
Line Rent Rs.    174 Rs. 999
Pakistan Package – 1000 minutes Rs.    199 Rs. 000
Free Internet hours – 500 * Rs.     499 Rs. 000
Free Mobile Minutes - 100 Rs.     250 Rs. 000
Total Cost Rs. 1,122 Rs. 999 (11% discount)
Landline Rs. 2.00 / 3 minute Rs. 2.00 / 3 minute
Mobile Rs. 2.50 / minute Rs. 2.00 / minute
Internet Rs. 2.00 / 20 minute Rs. 2.00 / 20 minute
Security Deposit:
- Minimum Rs. 1,000
- Pakistan Package Rs.     500
- Free Internet Rs.     500
- Total Rs. 2,000 Rs. 2,500

· Though one can get the wi-fi broadband connection of 256 Kbps for the payment of Rs. 450 per month irrespective of usage of number of hours.

Now lets compare the Value Package of V-fone Post Paid with Premium Post paid package:

Description Postpaid Value Postpaid Premium
Line Rent Rs.    999 Rs. 2,999
Pakistan Package – 1000 minutes Rs.    000 Rs.    000
Free Internet hours
- First 500 hours Rs.    000 Rs.    000
- Additional 500 hours * Rs.    220 Rs.    000
Free Mobile Minutes
- First 100 minutes Rs.    000 Rs.    000
- Additional 900 minutes Rs. 1,800 (900 min @ Rs. 2 / min) Rs.    000
Total Cost Rs. 3,019 Rs. 2,999

* There are only 720 hours in a standard month (24 hours x 30 days). Do not know how PTCL arrived at the figure of 1,000 hours. Valued the additional 220 hours as Rs. 1/- per hour (Rs. 499 for 500 hours basis)

500 hours is virtually unlimited account as it gives the internet access of non stop 21 days or is giving daily internet access of around 16+ hours daily.

These packages can be viewed at http://www.ptcl.com.pk/contentp.php?NID=245

I am unable to figure out what real benefit all these packages are offering. In Premium Package a dialup unlimited internet is bundled to customer @ Rs. 720 where as in almost the same price a customer is able to get the Broadband of another brand for Rs. 700 only for the speed of 512 Kbps (Offered by Mobilink Infinity).

From the above analysis we may conclude that :

1. Prepaid Family package is better than Post paid standard.

2. In post paid value after committing to spend Rs. 999 a month, you get the rate of Rs. 2 per minute of calling at mobile which is available to you by just spending Rs. 5/- per day in Prepaid Family Package.

3. In Post Paid Standard you will get all the services offered in Post Paid Value at the security deposit of Rs. 2,000 as against Rs. 2500 security in Post Paid value package.

4. You will not get any additional benefit of committing to pay Rs. 2,999 by subscribing to Past paid Premium. Consumer is just getting everything at the rates of either standard package or of value package. There is no further concession.

Two more interesting facts to note:

1. In PTCL’s prepaid package namely V-fone Unlimited, A consumer gets 720 hours of nation wide calling on v-fone and PTCL landline for Rs. 600 per month (Rs. 20/- per day) and gets the rate of Rs. 2/- per minute for calling on other networks, whereas, a person who is spending Rs. 2,999 a month gets the same rate of calling other networks but only get 1,000 free minutes to call own network.:)

2. After charging a fixed line rent of Rs. 1,500 to Rs. 2,000 Other mobile networks are charging following tariff for calling On Net and Off Net in comparison to PTCL:

Description PTCL Mobilink Ufone Warid Zong
Line Rent Rs. 2,999 Rs. 1,500 Rs. 1,600 Rs. 1,500 Rs. 2,000
On Net Rs. 2 / 3 min (Rs. 0.67 per minute on an average) Rs. 0.50 Rs. 0.50 Rs. 0.60 Rs. 0.20
Off Net - Mobile Rs. 2 / min Rs. 1.25 Rs. 1.40 Rs. 1.40 Rs. 1.40
Off Net – Landline Rs. 2 / min Rs. 1.25 Rs. 1.20 Rs. 0.90 Rs. 0.92

Arif Gadit

P.S.

Copy of this article is being sent to PTA and Competition Commission of Pakistan among other media personnel for their review if the announcement of such packages is within the policy framework of PTA and within the permissible limits set by Competition Commission of Pakistan. In my opinion customers are being cheated due to the above packages and are not going to get real value for the money.


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3 Responses »

  1. [...] V-fone Cheating Customers | The Pakistani Spectator [...]

  2. Dear Arif,

    PTCL V-fone is not only cheating in this way, there are some other ways through which they are misleading their customers.
    One thing which i personally experienced that when they said “FREE ON NET”, they don’t mention that UAN are not free and as per one my friend they are also charging NTC nos which technically are different network but PTCL never mentioned them while they indicate DIALOGUE as other network.

  3. Vptcl package conversion also rips off money, Rs. 20/- cuts everytime you change the package. Means You converted from standard to unlimited , 20 Rs. of conversion and then 20 Rs. of Unlimited package in 1 day. When you will observe this 20 rs. is not 20rs. and your balance going like jumbo jet, when you will convert your package again from unlimited to standard they will cut 20 rs. of conversion and ofcourse that day 20 rs. is already in their pockets. so 40rs. again(inclusive tax).

    80 Rs. for just one conversation and backing to normal.

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